Widerrufsrecht

Thank you for shopping with Hualll. This policy applies to eligible orders delivered within the United States through www.hualll.com.

We accept returns of both defective and non-defective products, subject to the conditions below. We also accept eligible exchanges.

30-Day Return Window

You may request a return or exchange within 30 days after the order is delivered.

Return requests submitted more than 30 days after delivery are not eligible for return, refund, or exchange.

Return Eligibility

To qualify for a return or exchange, the product must be:

New, unused, unworn, and unwashed
Free from stains, odors, alterations, damage, or signs of use
Returned with its original tags, accessories, and packaging
Accompanied by the order number or other proof of purchase

Products that have been worn, washed, used, altered, damaged after delivery, or returned without their original tags may be refused.

For defective, damaged, or incorrect products, contact us before using or washing the item. We may request photographs or other information to review the issue.

How to Request a Return

All returns must be completed by mail. We do not currently accept in-store returns or returns at drop-off locations.

To request a return:

Email info@hualll.com within 30 days after delivery.
Include your order number, the item you want to return, and the reason for the return.
For damaged, defective, or incorrect products, include clear photographs of the product and packaging.
Wait for our return authorization and mailing instructions.
Mail the product to the return address provided in those instructions.

Do not mail a return to our business contact address unless our return instructions specifically identify it as the correct return location. Unauthorized returns or products mailed to an incorrect address may be delayed or refused.

Return Shipping Costs

Customers are responsible for obtaining the return shipping label and paying all return shipping costs.

Hualll does not provide a prepaid return label unless we agree otherwise in writing or applicable law requires otherwise. Return shipping charges are not refundable.

We recommend using a trackable shipping service and retaining the shipping receipt. Hualll is not responsible for a returned package until it has been delivered to and received at the authorized return location.

Exchanges

Eligible products may be exchanged within the same 30-day return window.

Exchanges are subject to product availability and inspection of the returned product. To request a different size, color, or eligible replacement, email info@hualll.com before mailing the original product.

If the requested replacement is unavailable, we may issue a refund to the original payment method instead. Any price difference or additional charge will be disclosed before the exchange is completed.

Customers are responsible for the cost of mailing the original product back to us.

Return Inspection

After receiving the returned product, we will inspect it to confirm that it meets this policy.

We will notify you whether the return has been approved or declined. Huall reserves the right to decline products that do not meet the stated eligibility requirements.

Refunds

Approved refunds will be processed to the original payment method within 3 days after the return is inspected and approved.

There is no restocking fee.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. This additional posting time is controlled by the financial institution and is not included in Hualll’s three-day refund processing period.

If you have not received an approved refund after checking with your payment provider, contact us at info@hualll.com.