Política de privacidad

This Privacy Policy describes how Hualll (“Hualll,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit www.hualll.com, place an order, communicate with us, or otherwise use our website and related services (collectively, the “Services”).

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

Information You Provide

  • Name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Account login information, if you create an account

  • Products purchased, viewed, returned, or exchanged

  • Order, payment, and transaction information

  • Marketing preferences

  • Messages, reviews, inquiries, and other information you submit to us

Payment information is transmitted to and processed by our payment service providers. We receive the transaction information necessary to process, fulfill, and support your order.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect:

  • IP address

  • Browser and device type

  • Device identifiers

  • Operating system

  • Referring website or advertising source

  • Pages and products viewed

  • Shopping cart activity

  • Approximate location derived from an IP address

  • Dates, times, and duration of website interactions

  • Cookie, pixel, and similar tracking information

Information From Other Sources

We may receive information from service providers and business partners, including:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Fraud prevention and security providers

  • Analytics providers

  • Advertising and marketing partners, including Google

  • Customer support and email service providers

How We Use Personal Information

We may use personal information to:

  • Process payments and fulfill orders

  • Arrange shipping, delivery, returns, refunds, and exchanges

  • Create and manage customer accounts

  • Provide order confirmations and shipment updates

  • Respond to inquiries and provide customer support

  • Detect and prevent fraud, misuse, and security incidents

  • Maintain, troubleshoot, and improve our website and Services

  • Personalize website content and product recommendations

  • Measure website traffic and advertising performance

  • Send marketing communications when permitted by law

  • Comply with legal, tax, accounting, and regulatory obligations

  • Enforce our policies and protect our customers, business, and legal rights

Shopify

Our online store is powered by Shopify. Shopify processes personal information to provide the ecommerce platform, checkout, payment, security, analytics, and related services used to operate our store.

You can learn more about Shopify’s handling of consumer personal information by reviewing the Shopify Consumer Privacy Policy.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

  • Essential functions: Checkout, shopping cart, security, fraud prevention, and account access

  • Preferences: Remembering language, region, and website settings

  • Analytics: Understanding website traffic and performance

  • Advertising: Measuring advertising results and, where permitted, providing more relevant advertising

You can manage cookies through our cookie banner, when available, and through your browser settings. Disabling essential cookies may prevent parts of the website, including checkout, from functioning correctly.

Analytics and Advertising

We may use Google and other analytics or advertising services to understand how visitors use our website, measure advertising performance, and promote our products.

These providers may collect device identifiers, IP addresses, browsing activity, advertising interactions, and similar information using cookies or pixels. Their processing of information is also governed by their respective privacy policies, including the Google Privacy Policy.

Where required, non-essential advertising or analytics technologies will be used according to your consent or privacy choices.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify and ecommerce platform providers

  • Payment processors and financial institutions

  • Shipping carriers and fulfillment providers

  • Website hosting, cloud storage, and technology providers

  • Fraud prevention, security, and authentication providers

  • Analytics, advertising, and marketing providers

  • Email and customer communication providers

  • Professional advisers, such as accountants, attorneys, and insurers

  • Government authorities or other parties when legally required

  • A purchaser, successor, or adviser in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business

We require service providers to use personal information only for the services they provide to us, subject to their contractual and legal obligations.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, our use of certain advertising, analytics, or ecommerce services may involve disclosing identifiers and internet or device activity to advertising partners. Some U.S. state privacy laws may define this activity as a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged.

Where applicable, you may opt out through the Your Privacy Choices or data-sharing opt-out link displayed on our website, through available cookie controls, or by contacting us at info@hualll.com.

Where required by applicable law, we also process supported browser-based opt-out signals, such as the Global Privacy Control, as a request to opt out.

We do not knowingly sell or share the personal information of consumers under 16 years of age for targeted advertising.

Marketing Communications

If you subscribe to marketing emails, we may send you news, product information, or promotional offers.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message. Unsubscribing from marketing does not prevent us from sending transactional communications, such as order confirmations, shipping notices, or responses to customer service requests.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

  • Provide the Services

  • Fulfill and document transactions

  • Maintain business and tax records

  • Resolve disputes

  • Prevent fraud and abuse

  • Enforce agreements

  • Comply with legal obligations

The retention period depends on the type of information, why it was collected, and applicable legal requirements. We may delete or anonymize information when it is no longer reasonably required.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, storage system, or security measure is completely secure. We cannot guarantee absolute security. Please use a unique password for your account and notify us if you believe your information or account has been compromised.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Know whether we process your personal information

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Obtain a portable copy of certain information

  • Opt out of the sale or sharing of personal information

  • Opt out of targeted advertising

  • Limit certain uses of sensitive personal information

  • Withdraw consent where processing is based on consent

  • Appeal the denial of a privacy request

  • Receive equal service and pricing without unlawful discrimination for exercising a privacy right

To submit a request, email info@hualll.com. Please describe the request and provide enough information for us to locate the relevant records.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

We will respond within the period required by applicable law.

Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so that we can review and delete it where appropriate.

International Data Processing

Hualll is located in the United States. Our service providers may process information in the United States and other countries.

Privacy and data protection laws in those countries may differ from those in your place of residence. Where required, we use appropriate measures for international transfers of personal information.

Third-Party Websites

The Services may contain links to third-party websites. We are not responsible for the privacy, security, or content of websites that we do not control. Review the privacy policies of those websites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, Services, or legal obligations.

The revised policy will be posted on this page with an updated “Last updated” date. Where required by law, we will provide additional notice of material changes.

Contact Us

For privacy questions or requests, contact:

Hualll
40 E Delaware Pl
Chicago, IL 60611
United States

Email: info@hualll.com
Phone: +1 312-664-8600